Privacy Policy
1. Who we are
“Alexod Services”, “we”, “us” and “our” means the legal entity Alexod Services (ABN 40 688 352 164; D-U-N-S 748 357 935), operating in Australia. We provide financial services software, commercial property portfolio management, and design, set-up, and configuration of residential home automation, including through websites and applications (our “Services”).
This policy explains how we handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). A reference to the APPs in this document is a reference to the version in force in Australia.
2. What this policy covers
It applies to personal information we collect in connection with our website, our apps, client engagements, support, and when you use “Sign in with Google” or other social or federated sign-in options we offer (for example, where you authenticate using a third-party account such as a Google, Microsoft, or other identity provider, where available).
When you use those features, the provider (for example, Google) processes information under its own terms and privacy policy. This policy explains what we do with information that reaches us after you choose to sign in that way, and in our own systems. You can review and manage some permissions in your account with that provider (for example, your Google account security and third-party app access settings).
3. Kinds of personal information we may collect
Depending on how you use our Services, this may include:
- Identity and contact details: name, business name, email address, phone number, and role, which may be supplied by you or received from a sign-in provider (for example, name and email from a Google sign-in, where you have agreed to share them with us).
- Account and sign-in data: user identifiers, authentication tokens, and logs related to sign-in, including OAuth or other federated sign-in with providers such as Google, where you use that option.
- Service and business data: information you or your organisation enter into or generate in our software (for example, data relevant to financial services, commercial property, or home automation projects), and communications with us.
- Technical and usage data: IP address, device and browser type, general location (for example, derived from IP), and usage analytics, where we or our sub-processors collect these to operate and secure the Services.
We do not use social sign-in to post to your social networks without a separate, explicit action from you.
4. How we collect information
We may collect information directly from you, from your organisation, from integrated systems you connect, or from third parties where you have instructed them to share it with us, or as permitted by law. Where you sign in with Google (or another provider), we receive only what you authorise through that sign-in flow, consistent with the provider’s consent screens.
5. Why we use and disclose personal information
We use personal information to:
- Provide, host, support, and improve the Services;
- Authenticate users, including via Google and other sign-in options we support;
- Manage commercial property, financial software, and home automation work you ask us to perform;
- Comply with law, and respond to lawful requests from government or regulators;
- Protect our rights, our users, and the security and integrity of our systems; and
- With your consent, send updates or marketing (you may opt out of marketing in line with the Spam Act 2003 (Cth) where that Act applies).
We will not sell your personal information. We do not use your personal information to train third-party general-purpose AIs in a way that identifies you, except where we tell you otherwise and you agree.
6. Third parties, including Google and other sign-in providers
Where you use Google to sign in, Google’s collection and use of information is governed by Google’s Privacy Policy and, where applicable, Google’s Terms of Service , as updated by Google from time to time. Information we receive from Google is used to create and maintain your account with us, unless we tell you otherwise. Other identity providers you may use (if we add them) will have their own terms and privacy documents.
We may also use service providers (for example, hosting, email, support tooling, analytics) who handle personal information on our behalf. We take steps that are reasonable in the circumstances to ensure they meet privacy obligations that align with the APPs where they are processing personal information for us.
7. Overseas disclosure
Some of our sub-processors or systems may be located, or may store or process data, outside Australia. Where we disclose personal information to an overseas recipient, we will take steps required by the APPs (for example, by reasonable contractual safeguards) unless an exception in the Privacy Act applies. If you use third-party sign-in, your information may be processed in multiple countries under that provider’s infrastructure, as described in their policy.
8. Security and retention
We use reasonable physical, technical, and organisational measures to protect personal information. No method of transmission or storage is completely secure. We retain personal information only for as long as we need it for the purposes in this policy, to meet our legal and professional obligations, and to resolve disputes, unless a longer period is required or permitted by law.
9. Notifiable data breaches
We comply with the Notifiable Data Breaches scheme under Part IIIC of the Privacy Act, including where we become aware of a likely serious harm eligible breach involving personal information we hold, subject to the requirements of the Act.
10. Your rights (access, correction, complaints)
You may request access to personal information we hold about you, and request correction. To make a request, email support@alexod.com, or use the contact method in the relevant app or in your agreement with us if that applies to your relationship with us.
If you believe we have breached the APPs, you may complain to us first. We will respond within a reasonable period, usually 30 days. If you are not satisfied, you may refer the matter to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or 1300 363 992.
11. Children
Our Services are intended for businesses and adult users. We do not knowingly collect personal information from children under 16. If you believe we have, contact us at support@alexod.com and we will take steps to delete it.
12. Changes
We may update this policy from time to time. The “Last updated” date will change, and for material changes we may provide a notice through our website or the relevant app.
13. Contact
Legal entity: Alexod Services (ABN 40 688 352 164; D-U-N-S 748 357 935). For privacy and general support: support@alexod.com. You may also use a business or contract contact published in the relevant app if that applies to your relationship with us.
14. Terms of Service
Your use of our Services is also subject to our Terms of Service, including the sections on sign-in and third-party services.