Terms of Service

1. Agreement

By accessing our website, using our software or applications, or engaging us for services, you agree to these Terms of Service. If you do not agree, do not use our Services. If you use our Services on behalf of an organisation, you represent that you have authority to bind that organisation, and “you” includes that organisation.

Separate written agreements (for example, a software licence, statement of work, or managed service agreement) may apply to specific work. If those terms conflict with these terms, the specific agreement governs to the extent of the conflict, for that engagement.

2. What we do

We develop and support financial services software, manage commercial property portfolios, and design, set up, and configure residential home automation, as further described in proposals, order forms, or in-product documentation. Unless we have expressly agreed in writing, we do not provide personal financial product advice, legal advice, or licensed tax advice. You remain responsible for your commercial, property, and compliance decisions and for the suitability of any automation in your home or building.

3. Accounts and sign-in (including Google and social logins)

Where we offer “Sign in with Google” or other social or third-party sign-in, you use those features at your option. Your use of a third party’s service (for example, Google) is also governed by that provider’s terms and privacy policy. We receive only the profile and contact details that the provider’s consent screen authorises for the scopes we request, which we use to create and protect your account with us. You are responsible for keeping your third-party account secure and for revoking access if you no longer use our Service.

You must provide accurate information and not impersonate another person or create an account in a way that misleads others. You are responsible for activity under your account until you properly close it or we disable it.

4. Acceptable use

You must not use the Services to break the law, infringe others’ rights, send unlawful spam, introduce malware, probe or attack our or others’ systems without authorisation, or scrape or resell the Services in breach of these terms. We may suspend or end access for serious or repeated breach.

5. Intellectual property

We and our licensors own all intellectual property in and to the Services, including (without limitation) our software (in object and source form where applicable), user interfaces, algorithms, data structures, know-how, methods, systems, network designs, APIs, tools, training materials, documentation, websites, and trade marks, trade names, and branding, whether registered or not (our “IP”). A separate written licence or order may grant you a limited right to use the Services; otherwise your use of our IP is only as we expressly permit in these terms or in-app terms. This is a licence, not a sale, unless we say so in writing.

You retain ownership of your data and of materials you provide to us. You grant us a non-exclusive licence to use your materials only as needed to perform the Services you have requested, unless a separate agreement provides otherwise.

5.1 Restrictions on our software and materials

Except to the limited extent that applicable law in Australia (including the Copyright Act 1968 (Cth) and the Competition and Consumer Act 2010 (Cth)) expressly allows and which cannot be waived by contract, and except where a written licence to you expressly authorises a specific act, you must not, and you must not permit anyone else, to do any of the following with respect to our IP, the Services, or their underlying systems:

• Copy, modify, create derivative works from, or distribute the Services or our software except for fair dealing, backup, or use strictly as permitted in writing (where backup is not restricted by the licence you hold).
• Reverse engineer, decompile, or disassemble our software, or apply any other process to attempt to extract or derive source code, object code, underlying ideas, or algorithms, except to the limited extent Copyright Act 1968 (Cth) s 47B(3) and similar non-excludable rules apply in your circumstances.
• Circumvent, disable, or interfere with any technical or licensing protection, access control, authentication mechanism, device, or measure we use, or use our Services in a way that avoids or exceeds your authorised use (including licensing tier, user limits, or feature scope).
• Use our software or our IP in any way to build, train, or improve a product or service that competes with our business (including, where applicable, the use of our materials to train machine-learning models) without our prior written consent; use our Services in a “service bureau,” timesharing, or application service provider arrangement for the benefit of third parties without our authorisation; or resell, rent, lease, sublicense, or share access except as a written contract allows.
• Remove, obscure, or alter any notice of copyright, trade mark, proprietary rights, or open-source attribution in or on the Services, documentation, or output where we or a third-party licensor require it to remain.
• Probe, scan, or test the vulnerability of our systems or any related system without our prior written consent, except in a managed bug-bounty or security programme we have approved in writing, or in so far as you are a security researcher acting in narrow compliance with a safe-harbour we publish.
• Use automated means (for example, bots, scrapers, or harvesters) to extract data, train models, or replicate core functionality, except to the extent we clearly enable an official API, export, or integration for that purpose, or a written agreement permits it.

We may use feedback you send us about the Services in any way without payment or attribution to you, except where a signed agreement with you provides otherwise, and you grant us a perpetual, worldwide, sublicensable licence to use and incorporate that feedback in our business.

Nothing in this section is intended to limit any non-excludable right you have at law (including under the Competition and Consumer Act 2010 (Cth) or the Copyright Act 1968 (Cth)) in relation to software or services we supply, where you qualify for such rights.

6. Fees

Fees, taxes (including GST as applicable), and payment terms are as set out in a proposal, order form, or in-app purchase flow. Unless stated otherwise, amounts are in Australian dollars.

7. Warranties and consumer rights

Nothing in these terms is intended to exclude, restrict, or modify any consumer guarantee, right, or remedy under the Competition and Consumer Act 2010 (Cth) (including the Australian Consumer Law) or other law that cannot lawfully be excluded, restricted, or modified. To the maximum extent permitted by law, and only where a guarantee can be lawfully limited, if we supply services to a “consumer” as defined in the ACL, we limit our liability for a failure to comply with a consumer guarantee to, at our option, resupplying the services or paying the cost of resupply, where that remedy is fair and reasonable. Any further limitation that applies will be as set out in a written customer agreement, where one exists.

Where the ACL or other law allows us to limit liability in relation to services that are not “consumer services” in the relevant sense, or in relation to business customers, to the maximum extent permitted by law, we exclude all implied terms and our liability is limited to the remedies and caps (if any) in your written contract with us, or, if there is none, to re-supply of the affected part of the Services or payment of the fees paid for the affected Services in the three months before the event giving rise to the claim, as we may reasonably choose, except that we do not limit liability for death or personal injury or fraud where the law does not allow.

Our liability for any loss in connection with the Services, where a limit is valid, is subject to a cap and exclusions as in your master agreement, or otherwise as is reasonable in the circumstances, always subject to non-excludable rights under Australian law. Indirect, consequential, and loss of opportunity or profit are excluded to the maximum extent the law allows.

8. Indemnity

You indemnify us and our officers and employees against third-party claims arising from your misuse of the Services, your content, or your breach of these terms, except to the extent caused by our serious misconduct or our breach of a non-excludable guarantee.

9. Suspension and termination

We may suspend or end access to online Services for non-payment, security risk, or material breach, where reasonable. You may stop using the Services at any time. Provisions that by nature should survive (including IP, limitations, and governing law) survive termination.

10. Changes to these terms

We may update these terms from time to time. We will post the new version on this site and may give additional notice in-app. Continued use after the effective date of material changes can constitute acceptance, where permitted by law. If you are a business customer, your written agreement may control how we change terms for that engagement.

11. Governing law and courts

These terms are governed by the laws of the Commonwealth and the State or Territory of Australia you nominate in your primary contract with us, or if there is no nomination, the laws of [e.g. New South Wales], and the courts of Australia with jurisdiction in that place have non-exclusive subject matter jurisdiction, unless a written agreement with you provides otherwise. If you are a “consumer” under the ACL, you may have the benefit of any mandatory local protections.

12. Other policies

Our Privacy Policy explains how we handle personal information, including in connection with sign-in with Google and other providers.

13. Contact

Legal entity: Alexod Services (ABN 40 688 352 164; D-U-N-S 748 357 935). For support, general enquiries, and legal notices: support@alexod.com. You may also use a contact in your written agreement with us if that channel applies, unless we notify you otherwise.